Online responsiveness to customers with Live Chat
Live Chat is now active on Fischer Connectors’ Swiss website in English, French and German. This is the 5th Live Chat platform to be implemented, following successful rollouts in the US in 2016, the UK in 2017, and Germany and certain EMEA/LATAM countries in 2018.
Thanks to Live Chat, which is active during standard business hours, customers can get immediate support from our Technical teams when it comes to technical information, advice on choosing a product or solution for their needs, or a quote request. They benefit from the real-time interaction of a phone call, with the written clarification of an email – avoiding inconvenience, stress or delays.
Since 2016, customers from all over the world have appreciated the way we provide them with immediate and effective support – communicating in ways that are most convenient for them, to make their lives easier. “Our customers find this service very useful,” Fischer Connectors Sales Director Daniel Spycher said, “and our teams are enjoying being more proactive and reactive. Since the first implementation of Live Chat in 2016, our teams have been welcoming it as a convenient and effective way of connecting with visitors to our website and enabling them to respond to their needs quickly and as they arise. It’s a wonderful tool to increase our responsiveness to our customers.”